Skip to content

HOME / Customer Service / Returns / Exchanges / Repairs

Extended Holiday Return Policy:

We have extended our policy for the holidays to make gift giving easy and stress free! Anything purchased from Friday, November 26th through December is eligible for a return until January 10th. 

Returns:

We understand the challenges of ordering jewelry online and know it is a very personal decision. Oftentimes it is much easier to make this decision when the jewelry is in your hands, in front of your eyes and tried on.

 

Online Return Policy :
If you decide that what you have ordered is not right for any reason, please feel free to send it back to us insured. Please send back whichever way is most convenient for you, UPS, USPS or FEDEX. The jewelry must arrive unworn, in pristine condition, in the original packaging, and with the receipt - within 10 days of receiving the order. If these requests are met, you will receive a full refund minus the original shipping charge to your original purchasing card or method. If not, a gift card / store credit will be issued.

Items purchased on the website CANNOT be returned in either of our stores. And, conversely, the online return / exchange policy does not apply in our Portland and Seattle stores. 

Please send returns here: TWISTonline / attn : returns
  30 NW 23rd place
  Portland OR 97210


Please include all of your contact information inside of the package along with the jewelry. We cannot process returns without customer information enclosed. We also like to know why you are returning it, so jot us a little note if you can!

We will process returns within 1-2 days upon receiving and you will receive email confirmation. Keep in mind that, depending on the billing cycle of your credit card, it may take 2-10 days for the refund to post to your account.

REPEATED RETURNS:
We offer a generous return policy to help with the challenge of online shopping. We also monitor the number of returns made by customers and, at the discretion of TWISTonline, will refuse returns, deny an order, or close an account if we notice an excessive volume of returns.

Portland / Seattle Store Return Policy :
The stores accept returns for exchanges or store credits only within 30 days of purchase.
Jewelry must be in unworn, pristine condition.

 

Exchanges:

Please order the new item and send back the unwanted item within 10 days upon receiving. We will process the return once we receive and ship out your new item as soon as we can. 

Repairs:

All of the jewelry in our collections has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. We urge you to send anything in this condition back to us for evaluation. Once we look at the piece, we will determine what course of action to take. This usually means it is sent back to the studio of the artist who originally made it so it can be repaired to their specifications. This process may take 2-8 weeks and, depending on the situation, may have an associated charge assigned by the artist. If you have any questions about this process, please do not hesitate to call us at 877.248.6790 - we are here and eager to help.

Please send repairs here: TWISTonline / attn: repairs
  30 NW 23rd place
  Portland or   97210