Certain artists we work with are capable of various degrees of customization - this can include changes in ring size, chain length or stone choice. These types of alterations would be considered a special order.
Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.
Once payment is accepted, the order is in process and cannot be cancelled, refunded, or returned.
Depending on the designer's individual production schedule, custom orders take between 2 - 8 weeks to create. We will inform you as soon as your item arrives and is ready to ship.
Every once in a while you may order something which appears to be in stock, but has actually sold in one of our stores before we have had a chance to align our online inventory (yes, there are some things us humans do still actually do!). When this occurs, we will notify you as soon as possible to let you know if it is something we are able to order again for you. If it is an item we regularly stock, we will simply backorder it for you and let you know when it arrives.