shipping information:HOLIDAY SHIPPING | IMPORTANT DATES:
3 Day Select: order by MONDAY DECEMBER 19th
2nd Day Air: order by WEDNESDAY DECEMBER 21st
Overnight: order by THURSDAY DECEMBER 22nd
SPECIAL SATURDAY DELIVERY: available FRIDAY DECEMBER 23rd
(extra charges will apply)
ORDERS OVER $100 RECEIVE FREE SHIPPING!
More specific shipping fees are as follows:
|order amount||UPS ground||UPS 2nd day air||UPS overnight|
|0 - $99||$8||$15||$25|
|$100 - $199||free||$15||$25|
|$200 - $1999||free||free||$20|
These rates apply to the contiguous United States (those are the states that are all connected - not Hawaii and Alaska).
All orders shipped to Alaska and Hawaii will be automatically charged $35 for UPS 2nd Day Air.
UPS does not ship to PO Boxes. Please provide a physical address - like your house or office - in the 'ship to' portion of your order.
Orders over $2000 will require and adult signature and will be sent via UPS / Brinks Overnight.
We use UPS as our domestic carrier, but can use FedEx or USPS if requested.
Everything we ship - both domestically and internationally - is completely insured by either UPS or our third party insurer.
We do our very best to ship every in-stock item and order within 24 hours of it being placed. If a portion of your order is not currently available, we will contact you as soon as possible.
All orders placed before 2pm Monday - Friday should be shipped that day (we are so ON it!!!).
The arrival of your order - if shipped UPS Ground - will depend on your location, but please estimate about 3-7 business days from the day it is shipped.
UPS 2nd Day Air will arrive two business days after it is shipped. (If your order goes out on Monday, it will arrive on Wednesday.)
UPS Overnight will arrive the following business day after it has been shipped.
If you have an account with TWISTonline, simply log onto the site to check your order status by clicking the "Orders" button on the My Account page. Your orders will be listed here in chronological order.
For customers using Guest Checkout, please call us at 877.248.6790 to check your order status.
We are happy to ship to a non-US address provided it is being sent to the billing address associated with the credit card being used. If PayPal is being used, they will do an address verification.
We charge a flat fee of $50USD for all international shipping and handling.
Our international shipping carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United States, you will be responsible for all taxes / duties incurred through the customs department of the country to which you are shipping.
It is possible for some orders to experience a delay in customs. We have no control over this and ask that you contact your local customs agency if necessary.